Management/Strategy/Finance

I have heard many people refer to the current lockdown as a holiday – “after the holidays, we will get back to the project”. Holidays? Holidays??, I do ...

With the huge demands of our personal and professional lives, workers these days struggle a lot with striking the appropriate balance between their work and their lives. Many ...

This sounds like the billion-naira question – what does it take to create a culture of fantastic service in your business? If you could wave the magic wand ...

Relationships are the foundation of leadership and success. Without people, you cannot achieve your vision alone. The challenge, therefore, lies in how you can effectively utilize your relationships ...

Traditional selling techniques focus a lot on reaching out to as many people as possible with your sales pitch and working the “average”. Assuming that for example, you ...

One clear difference between a “one-man” business and a world-class organization is how employees feel about their future in the business. Are there opportunities for growth and development? ...

Just as it is important to get a medical check-up from time to time, it is equally important to measure your financial health from time to time. To ...

Total Reward Philosophy: How you define reward affects how your employees and prospective employees see it. You should define reward at your organization in a broader context that ...

The Ideas Matrix is a powerful tool used to generate hundreds and potentially thousands of new ideas in a very short period of time. It is particularly useful ...

Have you ever met people who: have a good job, earn a good salary each month, but are unable to pay their school fees, rent and other obligations; ...

When interacting with customers, service professionals should ensure a consistent and disciplined approach that ensures that customers receive a fantastic experience each time. Such an approach should include ...

Sometimes when interacting with customers, they may become irate and angry due to challenges they are having with our product or service. Good service personnel remain calm, observing ...

The most effective customer service organizations and professionals pay attention to knowing, meeting and possibly exceeding the expectation of their customers. By having a clear understanding of your ...

Everyone will like to hire people who are ready to “hit the ground running” from as early as possible. Getting peak performance from your new employees is possible, ...

As an organization, you can never have too many happy and excited customers who continue to purchase your products and services, give you referrals and are strong advocates ...

Asking probing and clarifying questions as part of the creative process helps you and your team to have a better and shared understanding of what the problem, challenge ...

There are many things you should try to avoid when running a small business or start-up, and one of the foremost is hiring what we fondly refer to ...

The truth about business is that you are only as successful as how much sales you are able to generate. The income from sales is the lifeblood of ...

When organizations, departments or teams sit together at the end of an out-going year to think about the goals and strategies for the up-coming year, they need to ...

The first part of any sales cycle or process is to identify new customers and prospects and it is perhaps the most critical point of the sales cycle. ...