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Management/Strategy/Finance

Management/Strategy/Finance

Employee Performance
Management/Strategy/Finance NEWSLETTER

The Ideas Matrix is a powerful tool used to generate hundreds and potentially thousands of new ideas in a very short period of time. It is particularly useful ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

Have you ever met people who: have a good job, earn a good salary each month, but are unable to pay their school fees, rent and other obligations; ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

When interacting with customers, service professionals should ensure a consistent and disciplined approach that ensures that customers receive a fantastic experience each time. Such an approach should include ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

Sometimes when interacting with customers, they may become irate and angry due to challenges they are having with our product or service. Good service personnel remain calm, observing ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

The most effective customer service organizations and professionals pay attention to knowing, meeting and possibly exceeding the expectation of their customers. By having a clear understanding of your ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

Everyone will like to hire people who are ready to “hit the ground running” from as early as possible. Getting peak performance from your new employees is possible, ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

As an organization, you can never have too many happy and excited customers who continue to purchase your products and services, give you referrals and are strong advocates ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

Asking probing and clarifying questions as part of the creative process helps you and your team to have a better and shared understanding of what the problem, challenge ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

There are many things you should try to avoid when running a small business or start-up, and one of the foremost is hiring what we fondly refer to ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

The truth about business is that you are only as successful as how much sales you are able to generate. The income from sales is the lifeblood of ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

When organizations, departments or teams sit together at the end of an out-going year to think about the goals and strategies for the up-coming year, they need to ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

The first part of any sales cycle or process is to identify new customers and prospects and it is perhaps the most critical point of the sales cycle. ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

Process is everything, and even creative people follow a process when applying themselves to problems, opportunities and challenges that they face. One of the most successful design thinking ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

As an organization that is growing one of the things you will be concerned about is ensuring that you have the right number of employees for the various ...
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Creative Problem Solving
Management/Strategy/Finance

As a sales professional or business leader/owner responsible for prospecting in large corporate organizations, you should be aware that there are different layers of decision makers who will ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

One major decision that you have to take as a business owner is determining the appropriate price for your products and services. The first thought is to determine ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

Being able to have contextual focus – striking the balance and timing between divergence (identifying options) and convergence (selecting options) is critical to your success in creativity and ...
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Creative Problem Solving
Management/Strategy/Finance

Being an effective leader requires you to be deliberate about your thoughts, words and actions each day. A lot of what people do stems from their thoughts and ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

As a sales professional or a business leader or owner responsible for projecting your organization’s products and services, it is important for you to also build and project ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

Leading business scholars disagree about many things, but one thing that most of them agree on is that culture is the most potent strategy any organization has. Your ...
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