Management/Strategy/Finance
Management/Strategy/Finance
The Ideas Matrix is a powerful tool used to generate hundreds and potentially thousands of new ideas in a very short period of time. It is particularly useful ...
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Have you ever met people who: have a good job, earn a good salary each month, but are unable to pay their school fees, rent and other obligations; ...
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When interacting with customers, service professionals should ensure a consistent and disciplined approach that ensures that customers receive a fantastic experience each time. Such an approach should include ...
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Sometimes when interacting with customers, they may become irate and angry due to challenges they are having with our product or service. Good service personnel remain calm, observing ...
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The most effective customer service organizations and professionals pay attention to knowing, meeting and possibly exceeding the expectation of their customers. By having a clear understanding of your ...
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Everyone will like to hire people who are ready to “hit the ground running” from as early as possible. Getting peak performance from your new employees is possible, ...
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As an organization, you can never have too many happy and excited customers who continue to purchase your products and services, give you referrals and are strong advocates ...
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Asking probing and clarifying questions as part of the creative process helps you and your team to have a better and shared understanding of what the problem, challenge ...
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There are many things you should try to avoid when running a small business or start-up, and one of the foremost is hiring what we fondly refer to ...
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The truth about business is that you are only as successful as how much sales you are able to generate. The income from sales is the lifeblood of ...
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When organizations, departments or teams sit together at the end of an out-going year to think about the goals and strategies for the up-coming year, they need to ...
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The first part of any sales cycle or process is to identify new customers and prospects and it is perhaps the most critical point of the sales cycle. ...
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Process is everything, and even creative people follow a process when applying themselves to problems, opportunities and challenges that they face. One of the most successful design thinking ...
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As an organization that is growing one of the things you will be concerned about is ensuring that you have the right number of employees for the various ...
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As a sales professional or business leader/owner responsible for prospecting in large corporate organizations, you should be aware that there are different layers of decision makers who will ...
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One major decision that you have to take as a business owner is determining the appropriate price for your products and services. The first thought is to determine ...
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Being able to have contextual focus – striking the balance and timing between divergence (identifying options) and convergence (selecting options) is critical to your success in creativity and ...
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Being an effective leader requires you to be deliberate about your thoughts, words and actions each day. A lot of what people do stems from their thoughts and ...
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As a sales professional or a business leader or owner responsible for projecting your organization’s products and services, it is important for you to also build and project ...
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Leading business scholars disagree about many things, but one thing that most of them agree on is that culture is the most potent strategy any organization has. Your ...
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