Management/Strategy/Finance

As the old saying goes: “He who fails to plan, plans to fail”. Financial planning is an important ingredient for success for any small bus

I have heard many people refer to the current lockdown as a holiday – “after the holidays, we will get back to the project”. Holidays? Holidays?

With the huge demands of our personal and professional lives, workers these days struggle a lot with striking the appropriate balance between their wo

This sounds like the billion-naira question – what does it take to create a culture of fantastic service in your business? If you could wave the magic

Relationships are the foundation of leadership and success. Without people, you cannot achieve your vision alone. The challenge, therefore, lies in ho

Traditional selling techniques focus a lot on reaching out to as many people as possible with your sales pitch and working the “average”. Assuming tha

One clear difference between a “one-man” business and a world-class organization is how employees feel about their future in the business. Are there o

Just as it is important to get a medical check-up from time to time, it is equally important to measure your financial health from time to time. To ta

Total Reward Philosophy: How you define reward affects how your employees and prospective employees see it. You should define reward at your organizat

The Ideas Matrix is a powerful tool used to generate hundreds and potentially thousands of new ideas in a very short period of time. It is particularl

Have you ever met people who: have a good job, earn a good salary each month, but are unable to pay their school fees, rent and other obligations; wor

When interacting with customers, service professionals should ensure a consistent and disciplined approach that ensures that customers receive a fanta

Sometimes when interacting with customers, they may become irate and angry due to challenges they are having with our product or service. Good service

The most effective customer service organizations and professionals pay attention to knowing, meeting and possibly exceeding the expectation of their

Everyone will like to hire people who are ready to “hit the ground running” from as early as possible. Getting peak performance from your

As an organization, you can never have too many happy and excited customers who continue to purchase your products and services, give you referrals an

Asking probing and clarifying questions as part of the creative process helps you and your team to have a better and shared understanding of what the

There are many things you should try to avoid when running a small business or start-up, and one of the foremost is hiring what we fondly refer to as