ETAD Consulting Limited – Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently looking for suitably qualified candidates to fill the position below:
Job Title: Relationship Officer
- We are looking to engage a young Graduate Relationship Officer for our Relationship Management Unit.
- Develop close relationships with Customers, Vendors and manage clients
- Grow the individual client business through continuous interaction and persuasion
- Serve as the escalation point on Customs related matters/queries and ensure prompt resolution
- Proffer solutions to escalated customer service issues
- Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation
- Responsible for negotiation of suitable clearing rates with new clients
- Ensure agreed rates, terms and credit days are maintained in clients transactions
- Play an active role in developing new service plan to fit customer requirements
- Monitor client satisfaction through customer experience measurement
- Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.
- Updating clients on status as well as delivery schedule of a shipment
- Perform customer research and profiling to identify and captialize on unmet market needs
- Ensure adequate file estimation, customer billing, resolution of invoicing issues and invoice approvals
- Ensure accurate weekly activity reports on job progress are sent to Customers
- Executing vendor- efficiency customer surveys and analyzing results
- Minimum of 1 year experience in a similar role
- Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.
- Competence in Microsoft office products, most especially Excel is a must.
- Clear verbal and written Communication skills
- Time Management skills
- Management of personal emotions
- Ability to listen closely to Customers
- Strong customer focus
- Persuasion skills
- Ability to handle surprises and manage situations calmly
Application Closing Date
14th February, 2018.
How to Apply
Interested and qualified candidates should send their CV’s and Cover Letters (body of email) to: [email protected] use the “Relationship Officer” as the subject of the mail.
Or APPLY HERE