The Nigeria Immigration Service (NIS) boss, Muhammed Babandede, has said that the service has improved its payments processes to reduce “too much” form filling.
Babandede said this during the commissioning of a public chatroom and the national call centre SERVICOM – that caught on fire early this year.
He noted that the services had streamlined its communication channel to enable Nigerians to communicate swiftly.
Babandede said, “Today, any customer can make payment for any of our services with his or her phone because we have simplified the process therefore, don’t come to our passports offices with cash, this will reduce corruption,” Babandede said.
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“We have a more efficient communication and chat line that encourages Nigerians to reach us directly with any of their complaints and enquiries and we will respond immediately, it is real-time.
“We have improved our payment processes and eliminated too much fillings of forms and have also fashioned an appointment system whereby customers don’t have to go to any passports office and stay all day waiting, instead, you only come on an appointment, get attended to and leave without wasting your time.”
Speaking on the revival of SERVICOM, the National Coordinator and Chief Executive Officer, (CEO), of SERVICOM, Nnenna Akajemeli, said “We are are no longer in the era of bribes as everything is down to e-government. These services are here for Nigerians and they must learn to take advantage of having a real-time engagement with the government.
“The NIS is the most reformed government institution that is customer sensitive taking advantage of the ICT era for improved service delivery to Nigerians and foreigners alike.”
