MTN Apologizes To Subscribers, Industry Regulator For Poor Service

Giant telecommunications operator, MTN Nigeria, on Friday, January 15, in Lagos said that it is willing to restore relations with the telecoms regulator,  the Nigerian Communications Commission (NCC), regardless of the current situation in the industry.

Speaking to newsmen in Lagos, newly appointed Chief Executive Officer, Ferdinand Moolman, and Corporate Service Executive, Aminat Oyagbola, noted that MTN had utmost confidence in NCC and holds the regulator in high esteem, emphasising that MTN was ready to restore good terms with the regulator.

Oyagbola said the approach to reconciliation is to correct any area where the firm had erred in the past.

Said she: “The approach is to take the steps lined up to move the industry forward, correct where we have erred in the past, ensure good business relationships with all stakeholders in the industry. It starts with a show of good faith; speaking the truth. We want to restore and generate more goodwill,” she stated.

The new CEO added that the fine issue was very critical for MTN to resolve, disclosing that the fine is about 95 per cent of their total revenue for a year.

The telecommunications company appealed to affected subscribers in the on-going re-registration of Subscriber Identification Module (SIM) cards, stressing that the whole process would end well for subscribers, the operator and the industry as a whole.

Moolman said it had become expedient that MTN have a solid database of its subscribers as a basis for the next phase of the telecommunications revolution, especially in the area of broadband provisioning.

 

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