FCMB Upgrades Service Platform, Enhances Customer Experience

Leading financial services provider, First City Monument Bank (FCMB) Limited, has successfully upgraded its Service Delivery platform by deploying the Finacle Core Banking solution version 10 to enhance world-class service excellence and customer experience.

In a statement, the Bank explained that the new generation banking platform will also accelerate innovation and support its business growth in the rapidly changing business environment in which it operates.

With this development, the advanced service-oriented architecture (SOA) of Finacle 10 enables the bank optimise its processes, enhance system reliability, performance, scalability and security, among others. This ensures that transactions at the Bank’s branches and other touch points are now faster with rare occasions of service unavailability at its alternate channels, while offering more innovative products to customers.

While expressing gratitude to customers for their patience and understanding during the upgrade process, the Bank assured that it will continue to expand its platforms and further raise the bar in products and service offerings in line with its culture of excellence and values as a simple, reliable and helpful lender.

Commenting on the development, the Group Managing Director/Chief Executive of First City Monument Bank, Mr. Ladi Balogun, said, the Bank is excited to have successfully concluded the Finacle 10 service delivery platform upgrade. He stated further;

“’We are conscious of the needs of our target market and the evolving dynamics of the society with an increasing technology savvy population. The new Finacle 10 solution provides us the flexibility required to create new pathways for enhanced offerings and service excellence using cutting edge technology. It has also placed us on a higher pedestal to sustain our rapid expansion drive and keep pace with market demands and trends”.

Also speaking, the Executive Director, Service Management and Technology of FCMB, Mr. Nath Ude, stated;

‘’The pace of change in the financial services sector is unprecedented, driven by growth in disruptive technologies that are changing how we bank and conduct business. This new environment creates challenges, but more importantly, provides us with a unique opportunity to lead the sector and serve our customers as they embrace new technologies and seek secure, easier and more flexible ways to look after their daily banking needs. With the functionalities available in the new Finacle 10, we are optimally positioned to help our customers realize their financial goals while delivering products and services in a targeted manner that takes into account, our customers unique needs and preferences.’’

FCMB’s deployment of the Finacle Core Banking solution version 10 is seen by analysts as the beginning of another era in the commitment of the Bank to create more value by deepening support to the growth of the personal and business aspirations of its customers, target market and the society at large.

First City Monument Bank (FCMB) Limited is a member of FCMB Group Plc, which is one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments. Having successfully transformed to a retail and commercial banking-led group, FCMB expects to continue to distinguish itself by delivering exceptional services, while enhancing the growth and achievement of the personal and business aspirations of its customers.