The Nigerian Electricity Regulatory Commission, NERC, has announced that it received over 47, 127 service complaints lodged by electricity customers against the 11 electricity distribution companies, discos, in the last quarter of 2015.
The regulator said that the rather high figure was an indication of high customer dissatisfaction in the country’s electricity supply industry.
To this end, it directed the Discos to improve on their service obligations to consumers in their network.
Declaring open a training session on customer complaints handling organized for staff of the Abuja Electricity Distribution Company (AEDC), in Keffi, Nassarawa State, the acting head of NERC, Anthony Akah, said that the Discos would need to cut down on such high incidence of customer complaints ahead of the next audit period.
“It is critical that electricity distribution companies should be alive to their duties of prompt resolution of complaints to ensure improved customer service satisfaction,” he said.
Akah, who was represented by his Technical Assistant, Jonathan Okoronkwo, said that NERC in line with its enabling Act has put in place necessary guidelines and regulations that would assist the service providers to render efficient and effective electricity service to their customers.
