On Tuesday, the Nigerian Civil Aviation Authority (NCAA) said that it received a total of 7,328 complaints from both domestic and international air passengers in 2015.
This is contained in a statement issued by the NCAA’s Consumers Protection Department.
The statement said 7,281 complaints were received from passengers flying international routes while 47 were received from passengers on domestic routes.
According to the statement, Turkish Airlines recorded the highest number of complaints with 1,960 cases, while Air France recorded 1,113 complaints.
This was followed by British Airways and Etihad which recorded 988 and 677 complaints respectively.
It stated that 4,376 of such cases were successfully resolved with compensation paid by airlines to the affected passengers during the period under review.
Speaking on the statement, the General Manager, Public Relations, NCAA, Mr Sam Adurogboye, said the regulatory agency was committed toward the protection of the rights of passengers.
Adurogboye explained that complaints such as short landing (delay in arrival of passenger’s luggage), was a normal occurrence in civil aviation globally, and if such cases occured, passengers should report to the airlines counter at the airport and also demand compensation as the law demands but should repirt to the NCAA if their demands were not met rather than take laws into their hands.
Adurogboye, therefore, advised passengers to desist from taking the law into their hands, adding that it was a very wrong approach to redressing their complaints.
