Hewlett Packard – HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.
No other company offers as complete a technology product portfolio as HP. We provide infrastructure and business offerings that span from handheld devices to some of the world’s most powerful supercomputer installations. We offer consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. This comprehensive portfolio helps us match the right products, services and solutions to our customers’ specific needs.
We are recruiting to fill the position below:
Job Title: Executive Assistant
Executive Assistant: 1488379
Location: Lagos
Schedule: Full-time
Shift: Day Job
Travel: No
Responsibilities
- Compiles and reviews reports detailing performance indicators, sales trends, and other sales data related analysis.
- Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
- Collaborates with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.
- Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
- Handles a limited number of customer accounts that are highly complex with strategic importance.
- Supports solutions that impact other departments.
- Facilitates compliance requirements.
- Schedules and supervises executive appointments, meetings & events.
- Ensures key office logistics and maintains records.
Qualifications
- Education and Experience Required
- A university degree (Bachelor) or equivalent.
- Typically 4+ years experience in a customer service role.
Requirements
- Excellent communication skills. Fluency in English.
- Advanced knowledge of internal processes and policies.
- Solid understanding of local legal compliance issues.
- Advanced problem-solving and analytical skills.
- Strong teamwork skills.
- Advanced time management skills.
- Demonstrated project management skills.
- Developing mentoring and coaching skills.
- Extensive expertise in all MS Office Application.
- Strong sense of confidentiality and responsibility.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidate should APPLY
