According to the Kaspersky Digital Payment survey, 61% of respondents from Nigeria faced phishing scams when using online banking or mobile wallet services. 67% have personally encountered fake websites, and a staggering 82% experienced scams (via texts or calls) using social engineering.
When asked about awareness of threats against digital payment methods, the majority of respondents from Nigeria report that they are aware of both financial phishing attacks (95%) and online scams (97%). 78% also said they are informed about banking malware on PCs and mobile devices. This type of malicious software steals money from users’ bank accounts.
However, 98% think banks and payment companies should educate users more about online threats. When it comes to a list of security features that consumers would like to see more on existing banking apps and mobile wallets, according to the survey results, here’s what matters most to them:
- The implementation of one-time-passwords (OTPs) via SMS for every transaction (76%)
- Biometric security features like facial or fingerprint recognition (75%)
- Requiring two-factor authentication (64%)
- Automated detection and intervention for fraudulent transactions (39%)
- Point-to-point encryption (22%)
“Whether we talk about the proliferation of phishing scams or mobile malware, it is important to establish some basic cybersecurity standards. Advanced security solutions, which are able to filter out most of the generic attack vectors, supplemented with other preventive measures such as good cybersecurity awareness and regular password changes, can help to keep your financial transactions secure,” said Bethwel Opil, Enterprise Sales Manager at Kaspersky in Africa.
To help users in Nigeria embrace digital payment technologies securely, Kaspersky experts suggest the following:
- Do not share your PIN, password or other financial information with anyone online or offline.
- Avoid using public Wi-Fi to make any online transactions.
- Use a separate credit or debit card to make online transactions. Set a spending limit on the card, which can help keep track of financial transactions.
- Shop from trusted and official websites.
- Use a reliable security solution such as Kaspersky Total Security on all your devices for financial transactions. It helps to detect fraudulent or suspicious activity and check the security of visited websites.
For developers, banks and companies involved in providing digital payment services, Kaspersky recommends:
- Invest in holistic cybersecurity solutions that can help detect fraud across multiple levels of online payment processes and consumer touchpoints.
- Advanced attacks by APT groups on financial institutions are also on the rise. In-depth visibility and threat intelligence are necessary to keep customers protected and ensure business continuity. Using the Kaspersky Threat Intelligence service helps your IT teams analyse and mitigate threats.
- Conduct cyber awareness training for employees continuously. This will help employees know the red flags to look for when an organisation is under attack and understand their role in protecting the organisation.
Methodology
The Kaspersky Digital Payment survey studies our interactions with online payments. It also examines our attitudes towards them, which is key to understanding the factors that will further drive or stem the adoption of this technology. The study was conducted by the research agency Toluna across the Middle East, Turkey, South Africa, and Nigeria. Survey responses were gathered in February — March 2022, with 2,004 respondents surveyed across the stated countries.
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