In a renewed effort to boost its after-sales support capacity, Panasonic Middle East & Africa Division along with its Nigeria partner Panaserv Nigeria Limited, promoters of the Panasonic brand of electronics in Nigeria has organized a special training programme in Lagos and Enugu for its key technical staff, channel partners and freelance technicians and engineers on Air conditioners installation and repairs
The training, which took place on September 23rd and September 24th, 2019 in Lagos and Enugu respectively was facilitated by delegates and engineers from Panasonic Japan, Malaysia Factory & UAE as major resource persons in conjunction with the best of the company’s core technical staff in all the Panaserv service centres located in Lagos, Abuja, Kano, Port Harcourt and Enugu.
Speaking on the rationale behind the training, one of the two Chief Trainers from Panasonic, Mr. Premsankar Vijayan stated that delivering this skill enhancement for all technical partners is an activity that is ingrained in the culture of the organization noting that the company would continue to empower more technicians with requisite skills.
Vijayan explained that “these training sessions offer all participants the opportunity to update their skills in residential air conditioner installation and the use of ultra-modern tools for accurate diagnoses and repairs of air conditioners. This is why among the equipment being deployed for practical demonstrations here include the latest models of gas leakage detectors, digital temperature thermometers, and vacuum machines, automated gas refilling machines, portable welding machines, clamp meters and several others.”
Vijayan further explained that the training would deepen the pool of well-trained technicians that would not only assist the company in offering after-sale services to its customers but also help to bridge the technical skills gap in Nigeria.
“Panasonic believes in complementing our superior product quality with excellent customer service delivery. That is why training and re-training of our staff is an important part of our process” he said.
Over the years, Panaserv Nigeria Limited has continued to demonstrate its commitment to full scale customer service with a growing number of sales and service centres all of which enjoy the support of the Panasonic Corporation of Japan with supplies of genuine spares, the latest diagnostic equipment and technical assistance in continuous training.
