UBA has received more recognition for its commitment to the use of cutting-edge technology to provide banking solutions and services to its customers.
The Group was adjudged winner in two categories at the recently-concluded Finacle Client Innovation Awards, organised in India by Infosys Limited – the corporation that provides business consulting, information technology and outsourcing services to financial institutions across 19 countries.
UBA won the ‘Award for Process Innovation’ on account of its innovative approach to transaction authentication and reconciliation and also clinched the award for ‘Project Management Innovation’ as a result of the outstanding work it has done on implementing a ‘multi-country migration of Finacle core banking solution using the Clustered Rollout concept.
The awards were keenly contested for by financial institutions with over 160 nominations received from across different banks in 94 countries.
UBA Group Managing Director/Chief Executive Officer (CEO), Mr. Kennedy Uzoka, said the award was an attestation to the quality of human resources that abound in the bank and the importance it places on using information technology to better serve its customers.
”UBA has remained the leading bank in driving customer satisfaction and banking penetration across Africa using information and computer technology. In achieving this, we have and will continue to commit resources to bringing convenience to our teeming customers,” he added.
The Finacle Client Innovation Awards recognises some of the breakthrough innovations achieved by the clients, leveraging Finacle solutions.
The award celebrates product, channel/distribution, customer service, process, custom component development and project management innovations that have benefitted banks by increasing revenues, profitability, enhancing customer satisfaction and efficiency.
“Using technology to provide consumer satisfaction and excellent banking experience is important to us. In doing this, we emphasised the acquisition of relevant technologies to drive service excellence and innovation in product and services, across all channels” said Chuks Nweke, Executive Director, Operations and Technology, United Bank for Africa.
