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EDUCATION & TRAINING JOBS | Head of Customer Service at British Council Nigeria

By
BWN
-

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

We are recruiting to fill the below position of:

Job Title: Head of Customer Service

Location: Lagos
Region: Sub Saharan Africa
Department: English & Exams
Job Category: Customer Services
Pay Band: 7

Purpose of Job

  • Ensure the highest quality British Council Customer Experience is delivered consistently across Nigeria.
  • Regularly evaluate the quality of service provided through customer feedback, recommend and make improvements accordingly.
  • Lead the Customer Services Team, demonstrating the values, behaviours and knowledge required by Customer Service Professionals.

The following are particularly important in the way we work:

  • We integrate all aspects of our work regardless of how they are funded
  • We are entrepreneurial in seeking and exploiting new opportunities;
  • We focus on delivering excellence to the customer in order to achieve maximum impact;
  • We work with and through partners to ensure that our work is relevant and to increase impact and sustainability;
  • We are forward-thinking in our use of new technologies to communicate with our audiences;
  • We are clear and confident about our offer to partners and customers: access to UK excellence; our reputation as a trusted partner and provider; our ability to work across sectors; our access to international networks;
  • We put our values – people, creativity, mutuality, professionalism, integrity – at the heart of our work. We are committed to equal opportunity and to the celebration and promotion of diversity and inclusion.

Responsibilities

  • The post holder will be responsible for evaluating existing and new models of customer service provision in light of the Nigeria exams doubling ambition and various British Council operational and financial change programmes.
  • The Customer Service team handles approx. 2, 500 enquiries per month and is expected to meet a range of demanding mystery shopping, enquiries into sales, and quality monitoring targets.
  • The CSM manages a team of 3 Customer Service Officers and 2 Customer Service Assistants located at the Front Office Lagos as well as one in Kano.
  • The role will also have a working relationship with 3 Customer Service staff in Abuja.

Accountabilities, Responsibilities and Main Duties

Strategy and Planning:

  • Create a culture of continuous improvement in Customer Services through the development, implementation and communication of a clear strategy.
  • Assist the English and Exams department in adhering to Exams and Teaching Centre Quality Standards and achieving targets by considering these requirements in the Customer Service Strategy and service improvement decisions.
  • Refer to guidance from the SSA Regional Customer Management Lead and the UK Customer Management Team when planning and to report back to the Lagos office and the Customer Management team on progress to these.
  • Use the Customer Management Framework self-assessment, the Customer Service Strategy and the Customer Service Management Toolkit to improve service quality.
  • Work with Head of Marketing and Communications and Exams management team to agree an annual promotional plan and contribute to the development and delivery of the annual Marketing Action Plan.
  • Manage data collection for the purpose of understanding our customers and competitors and to provide an evidential basis for critical business decisions.

Team Leadership and Management:

  • Lead the Customer Service and the cross-SBU Customer Service project team.
  • Effectively lead, engage and line manage Customer Service Officers and Customer Service Assistants by providing regular and timely feedback on performance in compliance with all aspects of British Council performance management as set out by HR policies.
  • Recruit for excellence in accordance with corporate recruitment standards and employment law.
  • To contribute to Nigeria Exams team objectives by attending and contributing to staff meetings.
  • To substitute for management team members.

Service Delivery and Improvement:

  • Lead on the implementation of a customer service improvement plan for the Nigeria Directorate.
  • Manage internal stakeholder relations including implementation of Service Level Agreements with key departments, review and revision of these as appropriate. Agreed standards are met and stakeholders are kept up to date through regular reports and/or meetings.
  • Day to day running of British Council Customer Services but responsible directly for the Lagos hub.
  • Manage the team to ensure appropriate staffing levels are maintained at all times in line with customer needs.
  • Act as a central contact point for departments within the office to ensure British Council objectives are delivered effectively through the CS team and regularly update the Service Level Agreement accordingly.
  • Ensure the CS team deliver the British Council branded Customer Experience consistently and in accordance with British Council Corporate Customer Services Standards and Policies.
  • Map the Customer Journey, measuring the Customer Experience regularly to make improvements.
  • Communicate the branded Customer Experience to British Council Nigeria as a whole. Evaluating service performance and continuous service improvement.
  • Regularly evaluate the level of customer service being provided and use the results to implement improvements for British Council customers. Evaluate through: Scorecard, customer satisfaction questionnaires, Customer Comments, Net Promoter questionnaires, Mystery Shopping results, customer focus groups EQS and TQS results and conversations with customers.
  • Continuously improve the level of service by monitoring the quantity and quality of calls, face to face and email enquiries, registrations and conversion to sales rates and missed calls. Use this data to inform ambitious targets in the Customer Services Strategy and CS staff development initiatives.
  • Communicate improvements and success stories to customers and all staff.
  • To feedback customer insights and comments into the Exams, MARCOMMS and other commercial services groups customer and advise on channels for maintaining and reaching new markets.

Continuous Professional Development and Performance Management:

  • Recognise learning gaps and address these with training, coaching or shadowing and address performance issues quickly, effectively and in line with HR policy.
  • Ensure the continual professional development of Customer Service Officers and Assistants by putting development plans in place and offering quality and CS specific induction, training and coaching required allowing them to fulfil their duties to the highest standards.
  • Ensure that own professional development and training is continued
  • Line manage up to 6 members of staff according to essential HR standards.
  • Manage overtime, time in lieu and annual leave in line with financial control standards and in order to minimise cost.

Staff Management

  • Direct: Customer Services Team
  • Indirect: Customer Service Improvement Project team and other relevant working groups

Key Relationships
This list is not exclusive but demonstrates that the range of internal relationships reflects the range of external ones.

Key Internal Relationships include:

  • Nigeria Senior Leadership Team
  • Examinations Managers
  • SBU leads
  • Examinations Services staff
  • Marketing and Communications Manager
  • The UK Customer Management Team and the Regional Customer Management Lead.

Key External relationships include:

  • Exams Board representatives in the UK and SSA region;
  • Staff from DFID, FCO
  • Senior staff from educational institutions
  • Venue staff
  • Enquirers
  • Candidates
  • Global and regional SBU external stakeholders
  • CS peers in analogous organisations in Nigeria and worldwide
  • ICS.

Person Specification

Behaviours
Essential:

  • Working together (more demanding)
  • Making it happen (more demanding)
  • Shaping the future (more demanding)
  • Creating shared purpose (more demanding)
  • Connecting with others (more demanding)
  • Being Accountable (more demanding)

Skills and Knowledge

Essential:

  • Business Management and Development – Level 1
  • Computer Skills – Level 1
  • Marketing and Customer Service – Level 2
  • English Language proficiency to IELTS band 8.0 in all areas (or equivalent).
  • Good presentation skills.
  • Knowledge of the education and qualification systems in the UK and Nigeria.
  • Analysing data and formulating recommendations.
  • Presentation skills.
  • Strong Attention to Detail.
  • Strong Organisation Skills.
  • Dealing with Conflict.
  • Stakeholder Management
  • Change Management.

Experience

Essential:

  • Line management and leading a customer service team to meet challenging targets.
  • Monitoring service to quality standards; devising and implementing improvements to these.
  • Three years’ work experience in a customer service management role.
  • Track record of working across departments to drive customer service improvements

Desirable:

  • Experience of managing a call centre.

Qualifications

Essential:

  • Education to Degree level or equivalent.

Desirable:

  • A business-related degree.
  • A qualification in Customer Service.

Application Closing Date
5th February, 2016.

Start Date
As Soon As Possible (ASAP).

How to Apply
Interested and qualified candidates should APPLY

CLICK HERE TO DOWNLOAD JOB DETAILS

 

BUSINESS & ECONOMY JOBS| Nigerian Stock Exchange Graduate Trainee Programme 2016

By
BWN
-

Nigerian Stock Exchange (NSE) is the equity and debt exchange for Nigeria’s leading organizations. In existence since 1960, and with annual volumes of up to 4 billion security transactions, the NSE is transforming to increase the depth of Nigeria’s capital market and improve access to liquidity for listed organizations.

We are recruiting to fill the position below:

Job Title: Graduate Trainee Programme

Location: Nigeria

Description
The Graduate Trainee Programme of The Nigerian Stock Exchange is an 11 months programme geared towards building global talents locally, and raising a new generation of leaders for the Capital Market and Nigeria’s economy.

Programme Details

  • The Programme is designed to build a talent pool for the capital market capable of bridging the existing skill gaps, and positively contributing to the growth of the Nigerian economy.
  • Joining the NSE Graduate Trainee Programme is a great way to explore the various career opportunities offered by the Nigerian Capital Market. The Programme offers participants requisite capital market exposure, workplace experience, tools and support for both personal and career development.
  • Trainees are guided by experts with relevant experience in soft, functional and technical skills. Participants will be exposed to the capital market ecosystem, leadership, social skills, etc.
  • The NSE Graduate Trainee is expected to be a logical thinker, proactive, have a good attitude, determined, energetic and hardworking. The Graduate shall be a team player and leader with potentials to lead the growth of the capital market in Nigeria, Sub-Saharan Africa and Africa at large.
  • We will provide the tools, support and opportunities for you to drive your own development, as you learn from professionals and acquire insights into the Capital Market sector.

Requirements
The NSE Graduate Trainee Programme is intensive and applicants shall possess the following:

  • A high degree of emotional intelligence
  • Excellent communication skills (speaking, writing and listening)
  • Enthusiasm about developing a long-term career within the Capital Market
  • Good knowledge of the Nigerian economy
  • High morals and ethical standards
  • Basic Knowledge in the use of Microsoft Office Tools
  • Social media savvy, etc.

Application Closing Date
5th February, 2016.

Method of Application
Interested and qualified candidates should APPLY

IT/TELECOMS JOBS | Vodafone Nigeria Fresh Job Recruitment (7 Positions)

By
BWN
-

Vodafone Group Enterprise (VGE) is our Global organisation, committed to providing innovative products and services to enable multi-national organisations to stay agile and competitive – wherever in the world they do business. We are on a journey to pioneer a world of total communications solutions, where fixed, mobile, voice and data will all become one mobility solution and are able to help our clients do ‘more with less’ by empowering employees to work more flexibly and efficiently.

We are recruiting to fill the following vacant positions:

CLICK HERE TO VIEW JOB DETAILS AND APPLY

BANKING & FINANCE JOBS | Manager, Settlements at Standard Chartered Bank

By
BWN
-

Standard Chartered Bank Nigeria We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Manager, Settlements

Job ID: 502185
Location: Victoria Island
Job Function: Technology & Operations

Key Roles and Responsibilities

  • Direction and control of all service delivery in relation to Securities Services Settlement in the country
  • To carry out Payment and General Banking activities in line with laid down procedures and all regulatory requirements.
  • Banking of client cheques for clearing and uplifting to clients accounts on clearing
  • To achieve established targeted standards of productivity and client services in the Payment area
  • To plan, direct, and control the effective and efficient
  • Settlement of equity and fixed income
  • Registration of shares
  • Custody management
  • Registration, tracking and reconciliation of CCIs in respect of Foreign clients investments
  • Inward and outward for payments
  • Provide quality client’s service, response to client queries promptly
  • Be cost-effective
  • Optimize utilization of resources
  • To manage the risks of custodial services in the business and to create a positive business environment
  • To direct and control the day to day Settlement and Payment operations and managed the operations team and provide leadership support for the day to day activities
  • Ensuring clients’ interest are fully protected and delivering value added services to clients in accordance to established procedures, regulations & laws and also Group business need.
  • Lead and develop the Settlement and payment team to ensure efficient operations managed in strict compliance with the various local laws and jurisdictions and group risk standards
  • To manage and drive forward the quality process in country and to maintain standards or any internal/external standards established by senior management
  • To ensure continuous improvement of team/s performance and effective risk management to protect the Clients’ and Bank’s interest.
  • To manage service delivery in accordance with the business plan and in close liaison with sales and product partners.

Qualifications and Skills

  • Applicant should possess relevant qualifications.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should APPLY

PENGASSAN Blames Ineffective Refineries on Government’s Intrusion

By
BWN
-

The Petroleum and Natural Gas Senior Staff Association of Nigeria has identified Federal Government’s interference as responsible for the slow growth of the oil and gas sector. It expatiated that the political meddling in the sector affects the capacity of local refineries to function effectively and also hinders the development of the Nigerian National Petroleum Corporation.

The National Public Relations Officer of PENGASSAN, Mr. Emmanuel Ojugbana, stated that over the years, past governments had too much control over the administration of the NNPC and how its oil facilities were run. He added that the association would want the present administration to depart from the practice of previous governments which he claimed maintained a stranglehold on the refineries.

He also criticised the  frequent change of the NNPC’s group managing director, saying such was unhealthy for the growth of the oil and gas sector.

Ojugbana further said if the four existing refineries were properly funded, they would operate at a maximum level, noting that it would not be in the interest of the country to sell them.

According to him, apart from the challenge of turnaround maintenance, lack of adequate and regular supply of crude, which is the main feedstock, is another major impediment to the efficient and effective operation of the refineries.

LASU Roads Get Facelift as New VC Assumes Office

By
BWN
-

Some bad roads within the Lagos State University (LASU), Ojo had been repaired barely two weeks after the assumption of office by its new Vice-Chancellor, Prof. Olarenwaju Fagbohun as  trucks were seen off-loading sand and granites to cover up the various bad portions of the bad roads on the campus.

Engineers from the university’s works and physical planning unit were seen supervising the workers at the weekend as they put finishing touches to the road rehabilitation.‎ ‎

Prof. Fagbohun on assumption of office on Jan. 11 had said that one of his missions was to improve on the university’s infrastructure.

It was also reported that the former ‎Vice-Chancellor, Prof. John Obafunwa, speaking with some newsmen last year had attributed the bad roads to the ‎ongoing construction within the campus.

He said then that transportation of building materials by heavy-duty vehicles and trucks had contributed to the damaging of the roads, adding then that until construction was completed, nothing could be done.‎

Companies Relocate Businesses from Apapa over Traffic Congestion

By
BWN
-

The National Council of Managing Directors of Licensed Customs Agents, (NCMDLCA), has disclosed that many companies are relocating their businesses from Apapa in Lagos State due to the congestion usually experienced by motorists and commuters on the Mile 2/Tin-Can Island-Apapa Expressway.

President of the association, Mr Lucky Amiwero, in a chat with the News Agency of Nigeria (NAN) on Sunday in Lagos, said that many companies had also closed shops as a result of the `bottleneck’ usually created by the congestion.

Amiwero said that many people had stopped coming to the ports due to the bad roads. “The gridlock is killing the economy. The economy is being affected by the gridlock.

“The gridlock is affecting the going and coming out of the ports. This has also contributed to the high costs of goods in the country,’’ Amiwero said.

Amiwero said that the Lagos ports, consisting of-Tin-Can, Apapa, Brawal, Lilypond and PTML ports, is controlling 80 per cent of the cargo throughput (imports and exports) in the country.

He described Lagos as the commercial nerve centre of the country, adding that the gridlock had critically affected both imports and exports.

Also, Mr Eugene Nweke, President, National Association of Government Approved Freight Forwarders (NAGAFF), suggested that there should be a decentralisation of import activities in the Western ports.

The freight forwarder said some categories of cargoes should be diverted to other designated ports in the country.

 

Vision of the Child: Prof. Wole Soyinka, Lagos Govt. Laud Diamond Bank Plc

By
BWN
-

Africa’s first Nobel Laureate, Professor Wole Soyinka and the Lagos State Government have commended Diamond Bank Plc for its leading role in championing the intellectual development of children and the growth of art in primary and secondary schools.

Speaking at the Bank’s head office in Lagos, during the unveiling and announcement of the 2016 edition of the Vision of the Child (VOTC) painting and literary arts competition, the Deputy Governor of Lagos State, Dr. Idiat Oluranti Adebule, stated that Diamond Bank’s initiative and sponsorship of the competition since its inception in 2012, is a testament of the Bank’s strong commitment to the future of children, pointing that such commitment serves as a wake-up call to other corporate organisations to support and participate in various programs aimed at boosting the quality of education in the State.

“The Vision of the Child is an initiative geared towards promoting education through creative thinking, literary arts and painting skills. This vision is in tune with our educational policy in Lagos State and that is why government has participated actively in it since inception. We will continue to do so as long as it provides children the platform to express their understanding of the world they live in, their vision of what it should be, as well as their fantasies and dreams,” the Deputy Governor stated.

Speaking further, she said, “We commend Diamond Bank and we are delighted to note that the VOTC, in collaboration with the Ministry of Education, has reached out to over 3,000 schools in Lagos till date. The themes may appear deep and challenging but as we have seen from the exhibitions and literary presentations of the children, Nigeria still has a great future. We also hope to have a good journey in 2016.”

The Chief Executive Officer (CEO) of Diamond Bank, Uzoma Dozie, reaffirmed his commitment to continue to support laudable projects involving the education of children and the growth of art in the country.

“At Diamond Bank, we try to go beyond banking and supporting the VOTC is one of our ways of ensuring that we contribute to the growth, development and nurturing of children”.

He stated that the growing innovations in technology points to a future where machines will play leading roles in business, thereby leaving only individuals who have the ability to give insight and vision to be the drivers of the future.

“We believe that the VOTC is at the forefront of that future by creating this platform for children to create pictures from information around them thereby grooming them to take over the affairs of the business world and the nation as a whole,” Uzoma added.

Prof. Wole Soyinka, the initiator of the VOTC, unveiled the theme for the year to be Sisi Eko at 50: Aging Gracefully or Na So-So Pancake?

According to him, this year’s theme is designed to herald the 50th Anniversary of Lagos as a State. The anniversary is billed to hold in 2017.”

“Childhood is an invaluable time in an individual’s life which should be filled with sweetness and light. However, the past few editions of the competition have revolved around gloomy themes as we realize that life also has its ugliness and pain, and it is in acknowledging these that we can all share in the collective responsibility for good”.

Speaking further, he stated: “This year, we have decided on a lively theme to celebrate with the Lagos State Government as it attains 50 years of statehood. We encourage the VOTC participants to research into the history and character of Eko, which will be reflected in their works.”

The competition is open to school children in Lagos State aged between 8 and 12. To qualify for entry, applicants must submit a poem, essay or short story of 300-500 words on the theme. Professor Wole Osofisan, 90 children from selected primary and secondary schools in Lagos, teachers, representatives of German and French embassies and top dignitaries from Lagos Black Heritage Festival were present.

We Will Not Cancel Contracts Awarded Under Previous Administration – Fashola

By
BWN
-

Minister of Power, Works and Housing, Babatunde Fashola, at the weekend ended speculations that the current administration will revoke contracts awarded under former President Goodluck Jonathan.

Fashola spoke in Abuja at the Nigerian Pension Industry Strategy Implementation Roadmap meeting.

The former Lagos governor lamented how successive governments revoked contracts of previous regimes, noting that the practice destroyed investor confidence in an economy.

The minister stated that if approved contracts must be touched, the best approach was to renegotiate rather than outright revocation.

“We must not play politics with our economy. Investors want continuity,” he said.

Fashola warned against playing politics with economic survival, as investors want continuity of government policies.

Lassa Fever: Tension Rise as Patients, Nurses Flee FMC, Asaba.

By
BWN
-
Lassa Fever

The death of two patients at the Federal Medical Centre (FMC), Asaba over the Lassa fever outbreak has continued to unsettle patients in the hospital as tension grew daily, with many patients and nurses running off from the hospital over fears of the disease which has reportedly killed 55 persons across the country in the last few weeks since its outbreak.

Delta state Health Commissioner, Dr. Nicholas Azinge said “I know some persons have died, I cannot speak further on that because the Federal Ministry of Health is already doing something to sensitize the people and we in Delta State are also sensitising our people”.

The acting Medical Director of the Hospital, Dr. Victor Osiatumeh said “It is not as if Nurses or patients have fled the hospital, as for the nurses and doctors, they are careful with protective measures to ensure they too are not contacted, the situation as a matter of fact is precarious but we are managing it, especially the twenty two persons quarantined”.

Two weeks ago a 65-year old woman from Anambra State died of the disease at the Federal Medical Centre (FMC), Asaba after being managed for a period of time. Since then there has been panic and fear of the unknown across the State.

NLC Boss Commends President Buhari on N500 Billion Social Security Fund

By
BWN
-

The organised labour movement in Nigeria on Sunday said that it will support the proposed conditional cash transfer programme by the administration of President Muhammadu Buhari.

Mr Issa Aremu, General Secretary, National Union of Textile, Garment and Tailoring Workers of Nigeria, stated this in Kaduna during the 40th day “Fidau’’ prayer held for his late wife, Hajia Hamdalat.

Aremu said that the labour would collaborate with the Office of the Vice President as directed by the President. The proposed conditional cash transfer is a social security program model after developed nations of the world.

“The Buhari administration deserves commendation for setting aside N500bn in the 2016 Budget currently undergoing the approval of the National Assembly, for direct social transfers.

“The Office of the Vice President as directed by the President, must work with NLC and TUC to realise this objective. “The conditional, legitimate transfers should serve as the basis for a national comprehensive social security program for Nigerians.
“As a worthy investment in our country’s human infrastructure, not stomach infrastructure, it is as important an investment as physical infrastructure,” Aremu said.

He praised President Buhari` s gesture in ensuring that those who are living on less than a dollar per day were able to access national resources as a matter of right.

Aremu also commended the school feeding programmes of some states government including Kaduna.

Nigeria Records 3,000 New Cases of Leprosy Annually – FG

By
BWN
-

The federal government has said that Nigeria records about 3,000 new cases of leprosy annually, with children accounting for about 10% of the new cases recorded.

This was made known by the Health Minister, Professor Isaac Adewole at the World Leprosy Day briefing which was organised by The Leprosy Mission, Nigeria. According to him, the ancient disease cannot be said to be over as deficiency of knowledge about the signs and symptoms is lacking as even most health workers do not know the traits.

Professor Adewole disclosed that the federal government has developed a national policy on strategic plan from 2016-2020 which is committed to working with partners towards achieving the Bangkok commitment of 2013 which stipulates that the disease should be addressed by government of highly endemic countries.

 It is expected that at the end of 2020, visible and recorded achievements will include “aiming to reach 0.1 case per million population, zero grade 2 disabilities among new child leprosy cases and all states to report less than 1% case.”

The national director of TLM, Dr Moses Onoh, said the Mission is out to create awareness about the disease so that people can understand it’s signs, symptoms, prevention as well as treatment, based on the standard of the World Health Organisation, WHO.

Lagos Boat Collision Leaves 1 Dead, 3 Injured

By
BWN
-

The Lagos State Government at the weekend confirmed the fatal boat collision incident reported at Ibeshe in Ikorodu axis of the state on Thursday January 21, 2016, just as it restated its commitment to continue to improve on safety on the State waterways.

In a statement signed by the Managing Director of the Lagos State Waterways Authority (LASWA), Mrs. Abisola Kamson said the incident which occurred at about 8:05am was as a result of the early morning fog which led to poor visibility for the captains of the two boats.

She said the Authority was able to ascertain what led to the incident from its information gathering machinery and onsite water guards.

According to her, one of the boats (MV Cherio) which had 20 passengers on board was operating at high speed and by the time it noticed the second boat (Olaoluwa) which had no passengers on board, it was too late to avoid a collision.

She said the impact of the collision claimed the life of a passenger on board and left three other persons injured.

According to her, the three injured persons were immediately rushed to Ikorodu General Hospital and have since been transferred to LUTH for further treatment.

 

Falana Petitions ICC to Investigate Individuals Indicted in $2.1 Billion Arms Deal Scam

By
BWN
-

Human rights lawyer, Mr Femi Falana, is asking the International Criminal Court (ICC) to investigate allegations of crimes against humanity said to have been committed against the Nigerian people by some former and serving military officers as well as public officials and private persons.

In a petition sent to the Prosecutor of the ICC, Fatou Bensouda, Mr Falana alleged that on account of the deliberate refusal of the former military authorities to equip and motivate the members of the armed forces involved in combat operations, the insurgents have killed about 25,000 soldiers and civilians including children and displaced over 2,000,000 people.

Speaking on behalf of a firm of civil rights lawyers based in Lagos, Mr Falana asked the ICC to urgently commence an investigation into the allegations of the criminal diversion of the security fund of $2.1 billion and N643 billion earmarked by suspected perpetrators, with a view to determining whether these amount to crimes against humanity within the Court’s jurisdiction.

He is also asking the ICC to bring to justice, those suspected to bear full responsibility for deliberate underfunding of the armed forces through widespread and systematic corruption in Nigeria.

Falling Oil Prices May Force National Assembly to Review $38 Crude Oil Benchmark

By
BWN
-

Members of the Nigerian National Assembly are reportedly in a state of dilemma over what to approve as the official crude oil benchmark for the 2016 budget. The N6.07 trillion budget proposed by the Presidency is set to be referred to the committee stage on conclusion of the second reading this week after undergoing two days of deliberation on the general principles.

Majority of the law makers are said to be of the view that the $38 per barrel proposed by the President is no longer realistic following the plunging price of crude oil, with oil prices already under $28, about $10 less than the budgeted figure, at a time the budget had yet to reach the committee stage.

The Senate had also concluded plans to seek the opinion of both domestic and foreign-based economists and financial experts on the best approach to adopt in arriving at a realistic oil benchmark for the 2016 budget implementation.

The Senate spokesperson, Senator Sabi Abdullahi, and the Chairman, Senate Committee on Finance, John Enoh, argued that the most realistic option at the moment was for the National Assembly to approve the downward review of the benchmark in conformity with current oil price.

Niger State Reestablishes Grains Board to Help Reduce Poverty

By
BWN
-

The Niger State government is re-establishing a Grains Board in order to help farmers reduce poverty in the state. This was made known in a statement by the Niger State Commissioner for Information, Culture and Tourism, Jonathan Vatsa, on Sunday in Minna, the state’s capital.

With the economic challenges faced by the country, Mr Vatsa expressed belief that the board would also create more jobs for the teeming youths.

He said that the board would help to checkmate people who act as middle men that are in the habit of exploiting farmers in the state.

The statement, while calling on the people of the state, especially farmers to embrace the board, stated that the Niger State government had made agriculture one of its topmost priorities since the fall of oil price.

The Commissioner promised that the State government would put everything in place to encourage farmers to achieve their desired goals, assuring the farmers that the government would buy their produce from them.

He said that the three senatorial zones in the state would be identified with a particular crop and they would be assisted to produce such crops to attract international markets.

“Zone ‘A’ is known for the production of rice and banana, zone ‘B’ produces yam and zone ‘C’ is into cotton and rice, which at the end of the day will generate enough revenue to develop the state,” he said.

Mr Vasta admonished the people to go into mechanised farming, adding that the government would simplify ways of farming without stress.

He said that the government has practically demonstrated its commitment in agriculture, youth and women empowerment as contained in the budget recently presented to the State Assembly.

The Commissioner said that Niger State government had resolved to embark on people oriented programmes and projects tailored towards ensuring that the people get value for the lean finances of government.

He promised that the government would constantly engage the people by adequately informing them of its programmes and policy which are in conformity with the direct principle of good governance and rule of law.

Lagos HOMS: CPC Gives Lagos State Government 7-DAY Ultimatum.

By
BWN
-

The Consumer Protection Council has given the Lagos State Government a seven-day ultimatum to get back to it on the state of the Lagos State Home Ownership Mortgage Scheme.

The CPC asked the state government to investigate the delay in the completion of the Mushin project and alleviate the pains of the winners.

The Lagos HOMS winners had written the CPC after an earlier letter to the state Governor, Akinwunmi Ambode, did not yield any response.

The winners who were said to win flats in the Lagos HOMS at Mushin, in a letter to CPC on November 7, 2015, said their hopes had been dashed by the state government after committing their life savings to the project, stating that for over a year the government had given them several completion dates for the project but have met with none.

The head of the CPC, Lagos State, Mr. Joshua Nggada, in a letter dated January 15, 2016, and addressed to the Managing Director of Lagos HOMS, asked the state government to look into the matter within seven days.

Five Basic Qualities a Healthy Home Should Possess

By
BWN
-

Housing is often regarded as one of the basic human needs. It ranks second after food and thereafter clothing. It is a pre-requisite for the survival of man.Housing as a unit of the environment has profound influence on the health, efficiency, social behaviour, satisfaction and general welfare of the community.

The importance of providing adequate and quality housing in any country can neither be overstated nor disputed in time or space. It is a stimulant to the national economy.

The World Health Organisation (WHO) describes housing as residential environment which includes the physical structure used for shelter, all necessary services, facilities, equipment and devices needed or desired for the physical and mental health and social well being of the family and individuals.

A healthy building does not necessarily mean a building that costs you millions of naira or a very expensive one, a healthy building simply means a building that has facilities necessary for your everyday life in order.

What most people do not know is that many illnesses and ailments are as a result of staying under poor housing conditions. These illnesses don’t show up easily, rather they accumulate over time, and are then manifested either as a result of stress, noise e.t.c.

For a building to be classified as healthy, it must possess at least these five basic qualities:

  • A healthy building should not be densely populated: depending on the size of the house, a healthy home should not be overcrowded.
  • Its window design and layout should facilitate natural ventilation and penetration of daylight;
  • It should be isolated from noise and air pollution sources;
  • Its water supply and waste discharge systems should be properly installed maintained and managed;
  • its environmental conditions should be clean

Considering getting a house? Then look out for a healthy building, remember Health is Wealth.

Niger Dock Delivers 420MCF Gas To Boost Power Generation

By
BWN
-

Power generation at the weekend spiked with the completion of the SONAM Non-associated Gas Well Platform Production Topside Module by Niger Dock Plc.

The exercise was part of the Domestic Supply Obligation(DSO)-MEREN Gas Gathering Compression Platform and SONAM Non-associated Gas Wellhead Platform sponsored by Chevron and the NNPC.

Chairman of Nigerdock and the Jagal Group, Anwar Jamarkani, who spoke at the completions and load-out of the topside ceremony in Lagos, said that a total of 3,268,537 manhours were expended on the project which has an overall tonnage of 3,500 tonnes.

He said:“All of these structures are required to deliver a combined cubic feet per day of natural gas to Chevron’s Excravos Gas Project which provides feedstock for power generation, a major demand for Nigeria’s power sector”

He also said that the project will significantly eliminate gas flaring from the project sponsor’s assets in fulfillment of government’s gas flaring policy. According to him, the project will further attract gas investment opportunities, thereby boosting present administration’s effort to diversify the economy from crude oil proceeds.

“We are truly humbled to play a part in such a landmark achievements which will no doubt have a transformative effect on our country.However, we believe we can do much more and raise the bar,” he said.

Nigerdock is prepared to take on even more ambitious projects and “we commit not to rest on our laurels but to ensure that Nigerians have something to be proud of,” he said.

 

FG Plans To Attract $15billion ICT Investments From China

By
BWN
-

The federal government has reached advanced talks with Chinese investors to attract about $15 billion additional investments into the Nigerian information and communications technology (ICT).

This investment would create opportunities for further diversification of the industry as well as the creation of 40 million new jobs for the youth.

The minister of communications, Adebayo Shittu, disclosed this at a two-day Nigerian communications sector retreat which ended at the weekend in Ibadan, Oyo State.

“I just led an industry delegation to China and after discussions with the investment community and unveiling investment potential in the Nigerian ICT industry, the Chinese investors have decided to come to Nigeria to invest about $15 billion into our ICT sector,” he said.

Shittu had last week returned from two international conferences on space technology in Belarus and China where he marketed Nigeria’s cyberspace and telecommunications sector potential to foreign investors. This visit also coincided with the award of a Carrier Spectrum Management (CSM) contract to one of the agencies in the ministry, Nigeria Communications Satellite Limited (NigComSat), by the Republic of Belarus.

The Ibadan retreat had in attendance lawmakers from the communications committees of both the House of Representatives and Senate as well as telecommunication operators, industry associations, original equipment manufacturers (OEMs), small and medium businesses (SMBs), chief executives of the five agencies under the ministry, other industry participants as well as the governor of Oyo State, Abiola Ajumobi.

 

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