Ibadan Electricity Distribution Company (IBEDC) has moved from the fourth position it occupied in the first quarter of 2016 to the number one position, according to the Nigerian Electricity Regulatory Commission (NERC) bench marking and ranking of DISCOS for the second quarter of 2016.
This development was made known by NERC at the monthly sectoral meeting held in Maiduguri recently, which attracted the Minister of Works, Power and Housing, Mr. Babatunde Raji Fashola,
The rankings are based on the following parameters-ATC&C losses reduction, Collection efficiency, Metering progress, HV faults clearance Index and Reporting Compliance.
In response to the laudable feat, the MD/CEO of IBEDC, Mr. John Donnachie, attributed the improved performance to the commitment and pursuance of the company’s five-pronged 2016 strategic business initiatives to improve overall service delivery and customer experience to its esteemed customers.
Since inception, and specifically this year, we have made giant strides in upgrading our network infrastructure, revamping our billing system, investing heavily in the capital development of our human resource, massive franchise wide metering and delivery of superior customer service,” he said.
He further stated that IBEDC will not rest on its oars, as this new position has undoubtedly spurred and invigorated the entire workforce to become more committed and continuously put in their utmost to ensure, superior and efficient service delivery to our customers in line with our vision to be the best electricity distribution company in the country.
Corroborating the MD/CEO’s assertion with regards to the NERC benchmarking and performance rating, the DMD, Engr. John Ayodele said IBEDC is seeking new and effective ways to continually deliver on its customer satisfaction promise: to distribute power and change the lives of its valued customers by ensuring that the allocated power supply is adequately rationed so that customers get value for paying their bills whilst we continue to pursue our metering exercise.
The DMD further appealed to customers to pay their bills promptly, report illegal activities in their communities to enable us serve them better. We remain committed
