Planet One Hospitality is a composite hospitality initiative that seeks to provide hospitality in its entire ramifications to a highly discerning clientele. We seek to create fun and happiness and to provide a world class service with a strong African accent thereby creating the “Intern-African” experience.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Duties and Responsibilities
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.Courier Mail Register
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Prerequisites
- Education: HND or B.Sc or its equivalent.
- Must speak, read, write, and understand the primary language used in the workplace.
- Must be able to speak and understand the primary language used by the guests who visits the hotel.
- Experience: Previous hotel-related experience desired.
Application Closing Date
5th July, 2016.
How to Apply
Interested and qualified candidates should send their CV’s to:hradmin@planetonehospitality.com
