Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
We are recruiting to fill the position of:
Job Title: Channel Manager
Location: Lagos
Job Description
Purpose of the Job:
- To sustain and enhance targeted gross revenue and gross acquisition in respective SME business by effective implementation of planned sales and channel management strategies.
Key Responsibilities
Acquisition, management and retention of SME/SMBs directly and indirectly through channel partners:
- To identify and recruit suitable channel partners who will drive the effective acquisition of SME customers
- Ensure adherence of channel partners to all guidelines as this will help ensure their profitability and sustain demand. Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
- Grow the usage of Corporate products in the states
- Create exceptional opportunities to sell non voice products such as data, blackberry, leased circuit, dedicated internet etc…
- Create opportunities to run presentations of Corporate products to SMB /SME all segments in the Zones, directly and through channel partners
- Responsible for SME/SMB account development and relationship management process for accounts in the channel guided by the signed service level agreement.
- maximize sales through effective execution and implementation of placement and distribution strategies
- Encourage and develop opportunities to have Airtel presence in all RETAIL & SME COMPANIES in the zones.
3rd Party Channel Management:
- Visit a minimum of 3 channel partners per week. Such visit should be targeted as ensuring availability of POS materials, reviewing performance against target, reviewing product knowledge of field sales agents and taking corrective actions as required
- Facilitate and coordinate the recruitment, training and development of Field Sales agents
- Constantly ensure field sales employees are optimally deployed by advising channel partners and dealers on route planning, territory management, etc.
Market & Competitor Analysis:
- Monitor the activities of competition in our target market and customer segment and develop or recommend counter measures to win competition.
Cross Functional Liaison and Support:
- Co-ordinate with learning & Development and marketing or product, process and behavioral trainings of field sales employees and channel partners
- Work with service delivery and support bill delivery and collection in the zone.
Target Allocation, Forecasting, Reporting:
- Accountability for ensuring that agreed target are cascaded across channel partners and field sales agents
- Responsibility for managing performance variances and reallocating targets as required
- Timely report, of all activities (Daily, weekly, monthly, quarterly etc.. and as required)
- Acquisition – Performance Vs. Target and against all product lines
- Lost Opportunities
- Prospect and funnel management initiatives,
- Service queries and challenges.
Channel Branding and Visibility:
- Ensure appropriate branding is carried by all active outlets within the territory.
- Identify visibility opportunities for Airtel brand within the territory.
Others:
- Presence at relevant events, ensuring expected benefits are realized
- Reduce debt portfolio and churn in your segment
- Carry out all other functions as directed by the Zonal Business Manager.
Desired Skills and Experience
Skills & Knowledge:
- Sales channel management or Key account management, Presentation, report writing and basic computer skills.
Educational Qualification:
- A University Degree in Business Administration, Marketing or related course.
Relevant Experience:
- 3 -5 years preferably in FMCG, Consumables & telecom
- 3-5 years’ experience in managing sales channel or Key Accounts.
Personal Characteristics & Behaviour:
- Achieving Results, & Delighting the Customer
- Analytical
- Team Player; Independent, Confident, and Objective
- Attention to detail/ excellent oral and written communication skills
- Good presentation skills
- Ready to achieve beyond set target
- Committed to common goals and values of the organization.
Application Closing Date
19th January, 2016.
How to Apply
Interested and qualified candidates should APPLY
