iSON Targets More Call Centre Investments in Nigeria

Business Processing Outsourcing (BPO) firm, iSON has revealed plans to expand its investments in call centre operations in Nigeria and other sub- Saharan African countries.

iSON Group, headquartered in Lagos, Nigeria, is an Information Technology (IT) and ITeS organization in Africa with presence in 25 countries and over 10,000 employees and offers solutions to communications service providers, tower infrastructure providers, BFSI, government, retail, aviation and oil and gas segments.

The firm claimed that in Africa alone, its call centre operations are in 25 countries including Nigeria, Zambia, Ghana, South Sudan, Liberia, Uganda and Tanzania, said there are plans to build more facilities in the coming years.

“With the global awakening to more cost effective solutions, Business Process Outsourcing, with specific regard to call center management has become a cost effective solution to most customer centric organizations with the twin benefit of this being a ready-made platform for employment generation for the rising number of employable youths, with basic IT training to steer them onto a gainful career path”, iSON stated.

Chairman and Founder of iSON, said the firm is responding simply to the law of demand and supply but in such a way that ‘supply’ in turn organically grows macro economies rapidly in all our host communities.

“This of course has a ripple effect on not just providing a much needed service to our clients and engendering youth development and capacity but also building and sustaining our communities while encouraging urban to semi urban job shift,” he added.

iSON disclosed that as of 2016, Nigeria accounted for over half the call center staff working for it across Africa. “Due to the rigorous training the company offers its staff, they are highly valuable in other verticals they migrate to, thus reinforcing iSON as a strong platform for capacity engagement and building”, the firm stated.

iSON said it has footprints in sectors including banking, insurance financial services (BFSI), telecommunications, hospitality, retail, government, health care, FMCG and DTH, media and entertainment.