NOC Engineer – Intermediate at Adexen Recruitment Agency

Adexen Recruitment Agency is mandated by a new start-up Data Centre company in Nigeria. The company offer an integrated solution centre to provide Co-location data hosting services to telecommunication companies, banks, Internet service providers and other companies within Nigeria.

Job Title: NOC Engineer – Intermediate

Job reference: NGA1410
Sector: IT & Telecom – Nigeria – Western Africa
Function: Technical
Location: Any City, Nigeria

Responsibilities

• The aim of this role is to monitor system conditions, documents any changes made to networks, constructs a procedural manual for handling network problems and maintaining network security.
• Working as a member of a small team on a three shift basis,
• Monitor performance of customer services including production of performance reports, alarm analysis and fault resolution and liaison with customers and third parties.
• Support Operations management in the commissioning, maintenance, expansion, upgrade & monitoring of the company’s telecommunications equipment & fibre optic infrastructure including production of change reports.
• Support Operations management in maintaining the integrity of the Company’s Comms room ensuring security, power supplies, UPS, fire protection, suppression and air conditioning systems are maintained and operational.
• Support Operations management with customer connection/expansion including network capacity checks, ensuring suitability of customer’s CPE and installation, testing and commissioning of Ethernet, SDH and DWDM cards.
• Support Operations management with the configuration, upgrade, maintenance and day to day management of the company’s Communications Network Management and Element Management systems.
• Provide out of hours standby cover to customers in fault situations on a rotational basis.
• Fault handling and escalation (identifying and responding to faults on Company’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Tier 3 Support for co-location, customer backup network and ISP services.
• Participate in a 24x7x365 call-out rota required.

Requirements

• A degree in computer science, engineering, telecommunications or equivalent.
• 5+ years’ experience in networking and hardware support and troubleshooting in a mission critical data centre environment
• Strong technical, analytical, and problem solving skills
• ITIL v3 Foundation Level Certification a plus
• CCNA certification a plus
• Strong commitment to high standards and quality service.
• High level of integrity and ethical behaviour – sets a good example.
• Good communication skills – oral, written, IT and presentation.
• Highly motivated and performance orientated.
• Committed to development of team talent. Hands-on, performance oriented, practical and pragmatic, with a proven ability to “get the job done”.
• Proven A1+ physical health is a must. Strong work ethic, endurance and ability to work long hours under challenging operating conditions.
• Proven “staying record” – no job hopping.

Application Closing Date
9th September, 2013

Method Of Application 
Interested and qualified candidates should APPLY