Swedish multinational provider of communications technology and services, Ericsson, is building a new network operations center in Lagos.
The company which is also its existing facility in Abidjan, Ivory Coast, is looking to serving well, both operators and end users across the continent.
The facilities in Nigeria and Ivory Coast, according to Fredrik Jejdling, Head of Region Sub-Saharan Africa at Ericsson, will help the company’s customers in Africa make the transition from managing network performance to managing the quality of end-user services such as voice, web browsing and video streaming.
Capabilities provided by the network operations centers will include engineering, operations and customer experience management
Lagos and Abidjan, he said were selected as the sites for the network operations centers due to the availability of talent, infrastructure and connectivity, and will act as hubs used to manage networks across the rest of Africa.
“As the country in Africa with both the largest population and the largest economy, Nigeria was the logical choice as the host country for our newest network operations center. Together with the expanded facility in Ivory Coast, this center will allow us to continue a proud tradition of more than 100 years working with our customers in Africa.”, he said.
In 2014, Ericsson had 635 million subscriptions in Sub-Saharan Africa , a figure which is expected to rise to about 930 million subscriptions by the end of 2019.
The new network operation centre is expected to be operational by the third quarter of the year.