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[ MAIN ]BUSINESS & ECONOMYIT/TELECOMJOBS

Customer Service / Front Desk Officers at Chips, Bits & Bytes Limited

Chips Bits & Bytes Limited is a company registered in Nigeria, with the sole aim of providing first class services in the following areas: Systems Integration, Engineering, Power Solution (Inverter), Networking, sales and Software Development.

We are recruiting for the position below

Job Position: Customer Service / Front Desk Officer

Location: Lagos, Nigeria

Responsibilities

  • Provide information to callers
  • Greet persons entering organization
  • Direct persons to correct destination
  • Deal with queries from the public and customers
  • Ensures knowledge of staff movements in and out of organization
  • General administrative and clerical support
  • Prepare letters and documents
  • Receive and sort mail and deliveries
  • Schedule appointments
  • Maintain appointment diary either manually or electronically
  • Organize meetings
  • Tidy and maintain the reception area
  • Should be very much familiar with MS Office and Internet.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verification
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer time frames
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process.

Qualifications and Skills

  • B.Sc or HND in relevant discipline
  • 3 – 4 years minimum experience in related field is required
  • Must be a FEMALE Copied: www.hotnigerianjobs.com
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • knowledge of computers and relevant software applications
  • Ability to type.
  • Knowledge of administrative and clerical procedures
  • Numeric, oral and written language applications
  • Product knowledge.

Key Competencies

  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance.

Application Closing Date
22nd April, 2013

How to Apply
Interested and qualified candidates should forward their applications and CV’s to: [email protected]

About Author

BWN
This is BizWatchNigeria. Nigeria's first online business Newspaper.

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