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Employee Performance
Management/Strategy/Finance NEWSLETTER

The Ideas Matrix is a powerful tool used to generate hundreds and potentially thousands of new ideas in a very short period of time. It is particularly useful in product development projects where designers and developers are looking ...
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Employee Performance
NEWSLETTER Top 7...

To keep your employees happy and productive – what HR people refer to as “engaged”, you need to focus on driving employee performance. Some business owners think of this as screaming and tearing their hair out each time ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

When interacting with customers, service professionals should ensure a consistent and disciplined approach that ensures that customers receive a fantastic experience each time. Such an approach should include the following key elements of the Fantastic Service Equation: #1: ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

Sometimes when interacting with customers, they may become irate and angry due to challenges they are having with our product or service. Good service personnel remain calm, observing all the rules for giving effective service, especially listening with ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

The most effective customer service organizations and professionals pay attention to knowing, meeting and possibly exceeding the expectation of their customers. By having a clear understanding of your customers’ expectations, you can build a more effective strategy for ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

As an organization, you can never have too many happy and excited customers who continue to purchase your products and services, give you referrals and are strong advocates of your organization, ensuring that your cash machine is continuously ...
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Managing Your Banking Relationships
NEWSLETTER Top 7...

Most businesses today transact through their banks, especially as banking regulators and institutions across the continent and the world are tapping into the infinite capacities for electronic and digital banking to create a cashless society and drive financial ...
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Employee Performance
Management/Strategy/Finance NEWSLETTER

Asking probing and clarifying questions as part of the creative process helps you and your team to have a better and shared understanding of what the problem, challenge or opportunity is, but also acts as a bridge to ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

There are many things you should try to avoid when running a small business or start-up, and one of the foremost is hiring what we fondly refer to as a P.U.R.E – Previously Unidentified Recruitment Error. In small ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

The truth about business is that you are only as successful as how much sales you are able to generate. The income from sales is the lifeblood of your business, and your financial management systems must be set ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

When organizations, departments or teams sit together at the end of an out-going year to think about the goals and strategies for the up-coming year, they need to be creative – so that they can come up with ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

The first part of any sales cycle or process is to identify new customers and prospects and it is perhaps the most critical point of the sales cycle. This ensures that at all points in the year, you ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

Process is everything, and even creative people follow a process when applying themselves to problems, opportunities and challenges that they face. One of the most successful design thinking and creative firms in the world – a Company called ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

As an organization that is growing one of the things you will be concerned about is ensuring that you have the right number of employees for the various roles that you have at the right time. It is ...
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Creative Problem Solving
Management/Strategy/Finance

As a sales professional or business leader/owner responsible for prospecting in large corporate organizations, you should be aware that there are different layers of decision makers who will play different roles in ensuring that the organization purchases your ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

One major decision that you have to take as a business owner is determining the appropriate price for your products and services. The first thought is to determine if there is any such thing as an appropriate price ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

Being able to have contextual focus – striking the balance and timing between divergence (identifying options) and convergence (selecting options) is critical to your success in creativity and innovation. So, imagine that you are in a brainstorming session ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

As a sales professional or a business leader or owner responsible for projecting your organization’s products and services, it is important for you to also build and project your personal brand. Customers buy products through people and are ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

Leading business scholars disagree about many things, but one thing that most of them agree on is that culture is the most potent strategy any organization has. Your ability to remain competitive is driven by the unique way ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

Everyone is born creative, but unfortunately our environment – school, parents, community and our workplace, bosses, and the choices we make – often stifle our creativity. So, if you have been accused by your boss of not being ...
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