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Win with People
Management/Strategy/Finance NEWSLETTER

Relationships are the foundation of leadership and success. Without people, you cannot achieve your vision alone. The challenge, therefore, lies in how you can effectively utilize your relationships with others to help them and you advance your goals. ...
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FCTA
NEWSLETTER Top 7...

The American expression about the certainty of death and taxes is increasingly becoming a reality in most countries and economies of the world today. Businesses, as the engine of economic growth, are expected to fuel this growth through ...
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Win with People
Management/Strategy/Finance NEWSLETTER

Traditional selling techniques focus a lot on reaching out to as many people as possible with your sales pitch and working the “average”. Assuming that for example, you reach out to 100 people, and an average of 10 ...
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Win with People
Management/Strategy/Finance NEWSLETTER

One clear difference between a “one-man” business and a world-class organization is how employees feel about their future in the business. Are there opportunities for growth and development? Can they make progress beyond their current roles, and if ...
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Win with People
Management/Strategy/Finance NEWSLETTER

Just as it is important to get a medical check-up from time to time, it is equally important to measure your financial health from time to time. To take stock of the financial decisions you have made over ...
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Win with People
Management/Strategy/Finance NEWSLETTER

Total Reward Philosophy: How you define reward affects how your employees and prospective employees see it. You should define reward at your organization in a broader context that includes the monetary as well as non-monetary benefits that employees ...
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Win with People
Management/Strategy/Finance NEWSLETTER

The Ideas Matrix is a powerful tool used to generate hundreds and potentially thousands of new ideas in a very short period of time. It is particularly useful in product development projects where designers and developers are looking ...
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Employee Performance
NEWSLETTER Top 7...

To keep your employees happy and productive – what HR people refer to as “engaged”, you need to focus on driving employee performance. Some business owners think of this as screaming and tearing their hair out each time ...
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Win with People
Management/Strategy/Finance NEWSLETTER

When interacting with customers, service professionals should ensure a consistent and disciplined approach that ensures that customers receive a fantastic experience each time. Such an approach should include the following key elements of the Fantastic Service Equation: #1: ...
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Win with People
Management/Strategy/Finance NEWSLETTER

Sometimes when interacting with customers, they may become irate and angry due to challenges they are having with our product or service. Good service personnel remain calm, observing all the rules for giving effective service, especially listening with ...
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Win with People
Management/Strategy/Finance NEWSLETTER

The most effective customer service organizations and professionals pay attention to knowing, meeting and possibly exceeding the expectation of their customers. By having a clear understanding of your customers’ expectations, you can build a more effective strategy for ...
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Win with People
Management/Strategy/Finance NEWSLETTER

As an organization, you can never have too many happy and excited customers who continue to purchase your products and services, give you referrals and are strong advocates of your organization, ensuring that your cash machine is continuously ...
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Managing Your Banking Relationships
NEWSLETTER Top 7...

Most businesses today transact through their banks, especially as banking regulators and institutions across the continent and the world are tapping into the infinite capacities for electronic and digital banking to create a cashless society and drive financial ...
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Win with People
Management/Strategy/Finance NEWSLETTER

Asking probing and clarifying questions as part of the creative process helps you and your team to have a better and shared understanding of what the problem, challenge or opportunity is, but also acts as a bridge to ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

There are many things you should try to avoid when running a small business or start-up, and one of the foremost is hiring what we fondly refer to as a P.U.R.E – Previously Unidentified Recruitment Error. In small ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

The truth about business is that you are only as successful as how much sales you are able to generate. The income from sales is the lifeblood of your business, and your financial management systems must be set ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

When organizations, departments or teams sit together at the end of an out-going year to think about the goals and strategies for the up-coming year, they need to be creative – so that they can come up with ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

The first part of any sales cycle or process is to identify new customers and prospects and it is perhaps the most critical point of the sales cycle. This ensures that at all points in the year, you ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

Process is everything, and even creative people follow a process when applying themselves to problems, opportunities and challenges that they face. One of the most successful design thinking and creative firms in the world – a Company called ...
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Creative Problem Solving
Management/Strategy/Finance NEWSLETTER

As an organization that is growing one of the things you will be concerned about is ensuring that you have the right number of employees for the various roles that you have at the right time. It is ...
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