The Nigeria Electricity Regulatory Commission has ordered the Abuja Electricity Distribution Company to pay over N50m to its various consumers in the Federal Capital Territory as refund for overbilling them despite erratic power supply to their homes and business premises.
The Chairman/Chief Executive Officer, NERC, Dr. Sam Amadi, made this known while responding to a query issued to his commission by the Senate on fixed charge, estimated billing and sundry issues.
Amadi explained that his agency monitored all complaints reported to the discos on monthly basis and carries out analysis on them.
He said, “The commission has recently penalised Abuja Electricity Distribution Company for overbilling its customers and ordered it to refund the overbilled amount and apologise to the customers for the wrongful estimation.
“Abuja Electricity Distribution Company has refunded about 32,000 customers so affected. The refund has ranged between 5,000and 15,000 per customer, adding up to over N50m.”
Amadi explained that the commission established a Forum Office made up of representatives of important stakeholders like the Manufacturers Association of Nigeria, Consumer Protection Council, Nigerian Society of Engineers and representatives of local Civil SocietyOrganisations.
He said the members elected their own chairman and carry out hearing complaints from consumers, stressing that their decisions if not appealed against, were enforced by the commission.
He said every disco had been mandated to establish functional Customer Complaints Units to receive and resolve all complaints from customers on electricity supply within its area of operation.
According to him, a timeline of 15 days has been specified in the regulation for the resolution of complaints by the electricity customer after which an appeal could be lodged at the Forum Office.