Nigerian Airlines Form Alliance To Improve Passenger Service

Air Peace, Azman Air, United Nigeria Airline, Arik Air, Aero Contractors, and Max Air announced the alliance called the ‘Spring Alliance’, to mutually support one another’s operations to provide better service to passengers.

The airlines signed the alliance in Lagos on Tuesday and vowed to work together by engaging in interline collaboration to protect their operations and improve service delivery to passengers.

The objective of the alliance is to curb flight delays among the six partners, give one another technical support and also ensure that passengers are airlifted by any of the members, no matter, which airline ticket the passengers have.

For example, if Arik Air flight operating from Port Harcourt to Lagos suffered a bird strike, instead of waiting for the airline to deploy another aircraft, any of the airlines that is a member of the alliance would airlift Arik Air passengers to Lagos. The operators said such cooperation had sustained many airlines in the world, stressing that they needed to key into it to ensure their survival.

Speaking on the alliance, the Chairman of Air Peace and Vice-president of the Airline Operators of Nigeria (AON), Allen Onyema, said the Spring Alliance was for the benefit of the passengers who fly with the six airlines.

He said globally there are many such alliances, which airlines key into, listing such to include the Star Alliance, One World, and many others.

According to him, airlines key into such an alliance for the benefit of both the passengers and the airlines. “So, today, in Nigeria, the 8th day of March 2022, some Nigerian airlines, notably, Air Peace, Azman Air, Arik Air, Aero Contractors, Max Air & United Nigeria have decided to come together to form what we call the Spring Alliance.

“The name of this alliance is Spring Alliance. We decided to come together to do this for the benefit of the flying public that uses the opportunities provided by these airlines to fly.

“By this alliance, our passengers are protected whenever there is a problem with one airline. It is our response to the complaints of the flying public, so this alliance will enable us to satisfy them. With this alliance and what we are going to be doing henceforth, the flying public will reap the benefit.

“For example, if Air Peace has a tech issue on any of its aircraft, the passengers of Air Peace need not be delayed, if any member of this alliance is going to the same destination, all we need to do is move the passengers to other airlines, a member of the alliance, at no further cost to the passenger.”

Onyema described the initiative as noble and a revolutionary one in Nigeria’s aviation sector. He urged other airlines to tap into the benefits offered by the alliance by joining.

“This will help aviation, it will help the sustainability of our operations, it will help the cause of the flying public to experience seamless commuting whenever they choose to. So we are hereby putting our signatories to these papers today, launching this idea that will revolutionize Nigeria’s scheduled flight operations for the better”, Onyema said.

To the Managing Director, Aero Contractors, Capt. Abdullahi Mahmood, the formation of the Spring Alliance was a historic move, adding that it prioritizes the satisfaction of passengers.

“History has been made here today in Nigeria, and this is the first time something like this is happening in Nigeria’s aviation industry. You can see that the airline operators are fully committed to making sure that our passengers are satisfied.

“As we say, for every challenge, you see an opportunity and probably this is the time that we have seen an opportunity whereby the airlines can come together, work together and have a healthy competition; whereby at the end of the day, we make our passengers happy and safe.

“Safety is the number one priority and this is what we stand for and coming together, like my colleagues rightly said, you find out that all these delays are caused by problems that passengers do not know and we just carry them from one point to another on time and make sure that everything goes smoothly.

“We are asking passengers to give their utmost cooperation, we are doing our best, it is a challenging situation we find ourselves but yes, we are all in this together and we are hopefully coming out together,” Mahmood said.

The CEO of United Nigeria Airline, Dr. Obiora Okonkwo, said the alliance would revolutionize flight services for the Nigerian flying public, as passenger satisfaction is the major objective behind the formation of the alliance.

According to Okonkwo, “Today, history has been made at this landmark event. The Nigerian scheduled operators coming together to sign this all-important document. This, no doubt will revolutionize the service and provision for the typical traveler in Nigeria. It is all about the passenger.

“There’s no doubt that Nigerian airlines are going through some situations and part of the ways to react to this is to have the passengers in mind. It is simply thinking out-of-the-box.

“On this note, we are thanking the passengers and we continue to appeal to them to show some understanding and to continue to show us love knowing that we are in this together, that the airlines will continue to do anything possible within their strength to ensure the efficiency of our services and then thanking the government that has been showing some understanding,” he added.

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